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FAQs
Frequently asked questions
General
We are mostly a wholesaler, with a minimum wholesale order of 240 GBP. For orders under 240 GBP, please add 50% to the wholesale prices in our catalogue.Our minimum retail order is usually 50 GBP should you order directly from our catalogue or alternatively please visit our eBay shop billington784961.Our minimum order to the EU is 125 GBP. However you can buy tubes for less than that value by going directly to our eBay shop billington784961.Minimum order rates above exclude VAT and postage/packing.
As we are a small team, our preferred method of contact is via our Contact Us form, or emails to salesbillingtonexportltd@gmail.comOpening hoursTuesday, Wednesday & Thursday, 10am - 5pm, UK time.Monday, Friday, Saturday, Sunday and UK Bank Holidays CLOSED Unfortunately we no longer offer site visits
Payment may be made by Bank Transfer, Wire Transfer, TT, Wise Bank & PayPal. If paying by bank transfer / draft, please contact us for our bank details. A 10 GBP admin fee applies for transfers from outside the UK. Your bank may also add a charge.If you are outside of the EU, there will be a 4.5% administration fee for PayPal.
Within the UK:
8.00 GBP minimum postage and packaging is charged at cost, most postal packets are sent recorded delivery. We will be pleased to provide a quotation on receipt of your final order requirements.15.00 GBP for 24 hour COURIER SERVICE if required.Outside the UK (Export):
10.00 GBP minimum postage and packaging is charged at cost, we will be pleased to provide a quotation on receipt of your final order requirements.The 'Signed on Delivery Service', which is an extra 4.00 GBP, is now compulsory for all overseas parcels. COURIER SERVICE is available if required.Courier service is available if required. We will be pleased to provide a quotation for express or expedited services on receipt of your final order requirements.Please allow 7-14 days from receipt of your order & payment, for quality control, testing and despatch. Despatch is usually faster and we will do our best to help if you have urgent requirements.Please take into consideration any delays outside our control by post and customs.
Our prices are amongst the cheapest of any of the major tube suppliers. At our discretion, for orders over 300 GBP, we will usually match the prices of any dealer who actually has that tube in stock at that price. Send us an email link or quote and we will do our best to match the price. Brand quality etc must be the same. Because of the increasing scarcity of some tube types, one often sees a price on someone's website, but they do not have that tube in stock, and may not have for some time. When they have the tube in stock again, it’s very likely to be priced in line with the up to date market price.
Yes! Some excellent tubes & valves are currently being made in China and Russia . We stock only those tubes we know to be reliable. We’ve supplied USSR & Chinese made tubes for over 40 years. We also have excellent test facilities and all our tubes have a no fuss guarantee. Although we are not currently buying new stock from Russia, we have a reasonable supply of historic purchases. Some suppliers on auction websites are 'here today, gone tomorrow' so they won’t be trading in the future to handle any guarantee issues . We’ve been trading since 1981 and intend to be here long into the future.
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